BLS created a comprehensive training plan and a range of tech solutions to help employees in dispersed locations and various roles effectively fulfill their responsibilities and connect with their peers. We curated a library of training and program resources, a custom learning management system (LMS) to host and track completion of dozens of e-learning courses, and offered a training calendar of 100+ live webinars annually. We developed and administered a library of training resources, which included onboarding, live webinars, customized orientation. Our training team offered personalized attention and support to employees worldwide through phone calls and a private social network/collaboration portal for employees. The management system helped unify the program across all offices and solved problems of engagement, retention, and quality of service delivery.